Your statement delivers timely information about your account in a concise, user friendly format. To help you get the most out of your statement, we have provided this convenient “How to read your new statement” document, which includes useful descriptions, summaries, and samples. For further questions, please contact us at 1-800-292-6456, Monday through Friday, from 7:30 a.m. to 4:00 p.m. Eastern Time.

• 1 The Account Number used to identify the location and services used at that location.
• 2 The Total Amount Due for this month’s payment, which includes the current payment amount and any amount past due, late charges, and other fees, if applicable.
• 3 Payment Due Date. If your payment is past due, the box shows “See Below”, which refers to the statement message above the statement itemization.
• 4 Member Mailing Address.
• 5 Past due 2nd Notice. If your payment is past due, this statement message is presented.
• 6 Details of the prior month’s activity including payments received, late charges, and other fees, if applicable.
• 7 Additional notification for past due balance.
• 8 The Meter Reading and Charges for this location broken down for clear and convenient itemization including meters read, read date, days adjusted, KWHs used, customer charges, sales tax, and bank draft preparation, if applicable.
• 9 The Compare Your Usage shows an easy to follow chart for your current month, last month, and last year’s month usage along with the number of days in that reading period. Above the Compare your usage is an area for general notifications.
• 10 The due date for the current charges.
• 11 Member Account Number is located at the top right of the payment coupon.
• 12 Total Amount Due to be current on your account.
• 13 Amount to be completed by you to indicate the payment enclosed.
• 14 The indicator box for address changes. For your convenience, an area has been provided for address change information on the back of each payment coupon.
• 15 Service Address.